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‎08-04-2019 07:06 AM

HP Recommended

Thanks Raj - FYI the site you provided only has links back to this support community, or to search the knowledge base.

 

I did finally fix the issue today! I went back to the start of this thread and tried the method to restart the installation package:

Click the Start button on the desktop screen and type %temp% into the search bar, then open the shown Temp folder.
Open the latest HP installation folder which begins with 7z (e.g. 7zS1234)
Double click HpSetup.exe

 

This did not work when I tried it a few days ago, but after your suggestions to remove all drivers, apps etc it did work today. The install package ran and I now have a working printer again. Many thanks to you and Betty for your help!

‎08-04-2019 07:42 AM

HP Recommended

@bpc135798642

 

Appreciate you trying the steps. If you need further assistance feel free to reach out to us. 

 

Have a great day! 

Asmita
I am an HP Employee

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