• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Locked

‎12-18-2019 01:17 PM

HP Recommended
Product: Laserjet M452 DN
Operating System: Microsoft Windows 10 (64-bit)

I started with the load tray 1 error message.

Pulled plug and reloaded paper in Tray 2.

Printer said ready.

Says printing document - starts but does nothing.

Error load tray 2 HP 90gm, Letter

OR

Press OK to use available media which is 90gm Boise Polaris Laser Paper.

I press OK and it prints.

Is the printer able to read the paper surface?

 

2 REPLIES 2

‎12-18-2019 01:48 PM

HP Recommended

What are the tray settings on the printer itself? The printer will not know the difference between on 90gm paper and the next but if you have the tray set for Plain type and letter size it will stop because your software is asking for a size that is not loaded. These printers have no self detection sensors so everything must be configured.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



‎12-18-2019 05:49 PM

HP Recommended

The printer through properties is set for HP 90gm Laser. 

it is correctly set.

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.