12-18-2019 01:17 PM
I started with the load tray 1 error message.
Pulled plug and reloaded paper in Tray 2.
Printer said ready.
Says printing document - starts but does nothing.
Error load tray 2 HP 90gm, Letter
Press OK to use available media which is 90gm Boise Polaris Laser Paper.
I press OK and it prints.
Is the printer able to read the paper surface?
12-18-2019 01:48 PM
What are the tray settings on the printer itself? The printer will not know the difference between on 90gm paper and the next but if you have the tray set for Plain type and letter size it will stop because your software is asking for a size that is not loaded. These printers have no self detection sensors so everything must be configured.