• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
HP Recommended
M603DN
Microsoft Windows 7 (64-bit)

I have a M603DN laserjet that when powered on shows tray 2 lifting continuously.
Fan 101 spins up and after a few seconds slows but never stops. No other motors turn.
Had a DC controller and power supply for another M603DN (midwest lightning) and used
them in this printer. No help. It will show if tray 2 is removed, I can access the
menus but it will not print, even from tray 1. Can't find any paper pieces anywhere
in the paper path. I've swapped the fuser from a working printer
(its gone back to the user), and I've tried to do an engine test with and without
the formatter installed. Just today I replaced the tray lift motor. The problem remains.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

I've replaced EVERYTHING in this thing that I could, another warehouse shipped us a M603 that they dropped down the stairs. Swapped motors, fans, fuser, boards.......and it now will print one page and then give unexpected paper size error and will not print page 2 or more. PS106 and PS103 now test bad. The broken printer is smashed in this area so its sensors are bad too. I can't find the sensors online. I now have a real good stock of spare parts for the next one. Thanks to everyone for the help.

View solution in original post

13 REPLIES 13
HP Recommended
If you remove tray 2 and power cycle the machine does it get to a ready status?

If the printer goes to ready status with tray 2 removed can you then print pages from Tray 1?

If you can get the printer into a ready status with tray two removed I would also consider upgrading the firmware in the hopes that you would get a more informative error message afterwards.

If my post resolves your issue please click the accepted as solution button under it.


To thank a Tech for a post click the thumbs up button under the post.


You can even click both buttons. . .
HP Recommended

OK, powered off the printer, removed tray 2, powered on the printer, unit says tray 2 is open. Inserted the tray and it say tray 2 is lifting. Same as before. Sorry for the delay, ben out for the last 2 days. Thanks for your interest and help.

HP Recommended

Hello @JGerbig 

 

By any chance someone replace the toner recently in the office, do review the toner and make sure it has no shipping materials that are usually orange color . 

 

If available try using a different tray 

 

if available use another toner 

 

Verify that paper guides on tray are adjusted to media in use and paper settings properly match the media in use

 

test the media size switch sensor (SW102) by performing tray / bin manual sensor test replace the size detect assembly and size sensor cable if not responding 

 

1.JPG

 

If it does work then test the following component 

 

lifter drive assembly 

 

Put the tray cassette inot the printer and check for roper movement on the paper level indicator (plastic piece in front over left side that goes up and down  ) replace the left drive assy if isolated as the cause of the issue 

 

 

 

 

 

 

 

 

Although I am an HP employee, I am speaking for myself and not for HP.

Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution .
HP Recommended

You did not do exactly as Stephen asked.  He wanted you to remove tray 2, turn the printer on and when it comes to ready with the message tray 2 open or whatever to not insert tray 2, but place paper on tray 1 (manual) and see if you can print. He is try to isolate the issue to just tray 2 or another issue.

HP Recommended
That's right when you get the printer to where it's in a ready state then don't make it get broken right away again do some testing first.

Your machine does not need tray two installed to print because you have a fold-down tray 1.

If my post resolves your issue please click the accepted as solution button under it.


To thank a Tech for a post click the thumbs up button under the post.


You can even click both buttons. . .
HP Recommended

OK, in order....

Reskape, I have replaced the lift motor, the paper size switches work fine. I've tried 4 toners, 3 used working from other printers, and one bran new out of the box.

 

davidzuts, SHThompson, You are correct, I did not do as told to. I have unpluged the printer over night, pluged it back into

a wall socket, removed tray 2 powered on the printer. Fn101 spins up, no other motors or fans turn. The fuser does not turn. The display shows Tray 2 open. It never goes ready. I press the menu button and try to print a configuration page. The display shows after about 1 minute Processing job from tray 1. After about 5 minutes I give up and cancel the job.

HP Recommended

First thing I would do is go to the admin menu and then troubleshooting and see if I can view the event log and report any error messages that may be listed.  Second item I would do is reload of the firmware using a usb thumb drive at the printer.

HP Recommended

OKAY, This morning I went and looked at the errors, 10.00.03 x2 TONER, 10.00.60 TONER, 13.A3.D3 TRAY 3 LATE, 13.A3.D2 TRAY 2 LATE. Also and error I can't find anywhere.....44.A0.A2  After this I reloaded the latest firmware via pre-boot menu as I can't get the printer into a ready state. No luck.

I want to thank you all for your time and help. I'm learning alot!

 

Just found the meaning for the 44.A0.A2......Data encryption key is not valid. (Edit)

HP Recommended

There are two ground contacts in the printer just to the front left of the transfer roller gear that look like the top of a paper clip sticking out of the frame of the printer, if the longer contact which is the one on the left of the two is out of place and not contacting the cartridge properly it will lock the printer up with the tray two lifting error.  The printer needs to recognize that the toner seal has been removed before the lift operation will take place.  I have obstructed this contact on the printer to replicate the error.  Hope this helps!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.