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‎07-02-2019 08:28 AM

HP Recommended
Product: Laserjet P1102
Operating System: Unknown

I have cleared the printing queue, uninstalled and reinstalled the printer AND the driver from the hp website  to no avail. I have changed the toner, turned the printer off and left unplugged for a few minutes before trying again. I have restarted the computer and to no avail it wont print a thing. 

 

The printer was working fine previously and there were no changes to either the hard or software of either the printer or the computer. When I troubleshoot the printer I get 'problem with the printer, windows will troubleshoot additional steps' and then nothing happens. The status of the printer is in 'error' and while I have the option to print something when I select it literally nothing happens. 

 

Any suggestions as to what I'm to do now?

1 person had the same question
1 REPLY 1

‎07-03-2019 12:52 PM

HP Recommended

USB or network installation?

 

You could try switching your connection type from one to another to see if the printer can communicate with your PC at all or not.

 

 

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