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‎07-03-2019 10:07 PM

HP Recommended
Product: laserjet P1102w
Operating System: Microsoft Windows 7 (64-bit)

hi,

 

I am facing strange problem with my hp Laserjet P1102w

installed to print with wireless and it configured...

after with assigned manual IP from its webserver in same pool same senario

upon scanning ip pool through ip scanner in computer, printer assigned ip shows dead...

if access printer IP from web browser it opens webserver page

installed printer gone offline by itself

cant print...

please note that manually asigned IP is out of DHCP pool of the router.

 

upgraded printer frimware, router frimware, disabled antivirus, firewall and all such securities

reconfigured the router but still the same...any help would be appreciated

 

 

2 REPLIES 2

‎07-06-2019 10:11 AM

HP Recommended

@aqilpathan

 

Welcome to the HP Support Community.

 

Let's run this version of HP Print and Scan Doctor: http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

‎07-06-2019 11:02 AM

HP Recommended

Is the printer driver installed with a WSD port by any chance? These are notoriously prone to offline failures and we typically recommend that the printer driver be configured with an TCP/IP port.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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