08-22-2019 11:16 AM - edited 08-22-2019 11:17 AM
Recently purchase this printer and installed successfully. The issue I ran into was that I could not scan from my desktop computer. I tried everything one can think of for 4 hrs and could not fix this issue.
I called HP and was told some printers were sent out with webscan disabled.
the fix is simple. Go to the printer, make sure it is on, tap home, back (return), home and back (return) on the screen. You will the get an enable/disable option that comes up at the top of the screen. tap enable/disable and scroll down to webscan and enable it. Hit the back (return button until you're out of the menu.
you're done. you don't have to reboot anything
08-22-2019 01:08 PM
It will help others to find this solution if you mark your post as best answer.