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‎10-09-2018 08:28 AM

HP Recommended
Operating System: Microsoft Windows 7 (32-bit)

I am trying to perform a factory reset on a Laserjet P3015 printer.  After I go to Configure Devices- Resets- Factory Reset Settings- OK.  It doesn't reset the printer. It retains the current static IP address.  I have power cycled the printer. 

 

What am I missing?

2 REPLIES 2

‎10-09-2018 08:46 AM

HP Recommended

Hi I would like to assist to the best of my ability to solve your problem.I hope the information i supply will be of help.

Not sure this will help,but remove the network cable from the machine and retry the reset.Then power of the machine plug in the network cable and restart the printer.Hope this will help.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
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I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
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‎10-09-2018 08:55 AM

HP Recommended

No that didn't work.  It still retains the IP address and values. 

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