09-03-2019 03:14 AM
My HP Laserjet color MFP M175nw cannot keep a connection with my Macbook Pro. I recently installed the driver update from July 2019, and that worked for one week and now it doesn't. I reset the printing system ALL the time but today, after doing this several times, and trying to connect this new driver, it's not working at all. Can anyone help?
09-05-2019 09:00 AM
@alfiebb, Welcome to the HP Support Community!
- How far is the printer located from the WiFi router?
- Make sure the printer and the MAC are connected to the same wireless network. Either 2.4GHz or 5GHz
On the printer screen, go to Setup > Network setup > Restore defaults
Restart your network devices
- Turn off the Router, Printer, and the MAC/ mobile devices.
- Wait for 60 seconds.
- Turn on the Router first and wait for all the lights to stabilize.
- Turn on the printer and allow it to configure itself.
- Turn on the MAC/ mobile devices.
Connect the printer to your wireless network
On the printer screen, go to Setup > Network setup > Wireless
Refer to this document for more info.
Update the printer firmware
Click here to know different methods of updating printer firmware.
Let me know how this goes.
If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I am an HP Employee
09-06-2019 07:09 AM
Thanks for this. I'll try next time. In the interim between my post and the answer, I uninstalled the HP software then reinstalled. Shut everything down, turned it on again, then reinstalled. And it is not working for the past 2 days. *I use wifi boosters* very close to the printer/laptop and this may be why this printer cannot keep the connection (other devices can manage it). HP could you PLEASE allow us to use an easy cable connection like the older days? It would really help!
09-06-2019 03:13 PM - edited 09-06-2019 03:13 PM
Remove and add the printer using AirPrint drivers
Click the Apple menu, and then select System Preferences.
Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.
Click the name of your printer, click the Minus sign, and then delete the printer.
Click the Plus sign, and then click Add Printer or Scanner.
Click the Use or Print Using box, and then select AirPrint
Click Add to add the printer to the list.
Try to print.
Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I am an HP Employee