cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
3 2 0 0
Message 1 of 5
259
Flag Post

Solved!

Laserjey pro cm1415fnw tray 2

HP Recommended
laserjet pro cm1415fnw
Microsoft Windows 10 (64-bit)

I just obtained a second paper tray for this printer and I can't figure out how to install it. Is tray 2 different than tray 1?  I have a flap that covers the opening above tray 1 and it seems to interfere with the insertion of the tray. Any advice would be appreciated.

4 REPLIES 4
Highlighted
Level 11
Level 11
4,879 4,850 516 1,136
Message 2 of 5
Flag Post
HP Recommended

Just to hopefully clear things up. The standard arrangement on this model is 2 paper sources. Tray 1  or MP tray is the single feed drawer that opens at the top of the paper drawer and requires tray 2 to be installed in order for your to feed paper through the MP tray. The actual paper drawer is called tray 2.  This printer will not function without tray 2 being installed. 

 

1415.jpg

If you can post back a picture of the new tray you obtained I might be able to tell you what you have.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
0 Kudos
Highlighted
Author
New member
3 2 0 0
Message 3 of 5
Flag Post
HP Recommended

Thanks for the reply, I see by your illustration that I need a tray 1 and I now have two tray 2's. I have to see if I can obtain a tray 1 for the printer.

Does the tray one fit behind the door flap and on top of tray 2?

0 Kudos
Highlighted
Level 11
Level 11
4,879 4,850 516 1,136
Message 4 of 5
Flag Post
HP Recommended

There is no actual tray 1, behind the flap there should be some paper guides. Here is a link to instructions on using Tray 1 on this product.

 

https://support.hp.com/sk-en/document/c02255211

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
0 Kudos
Highlighted
Author
New member
3 2 0 0
Message 5 of 5
Flag Post
HP Recommended

Thanks again this is a confusing thing with the way they refer to tray 1 and tray 2 but there is actually no tray 2 according to the HP support link info you sent to me, it just explains how to load paper in tray 1. I guess I will use the extra tray I have and just switch it when I need it for a different size / type of paper. I don't use it that frequently.

 

You have been most helpful. Thanks

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation