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Example: Enterprise M553
macOS 10.14 Mojave

Magenta horizontal lines are printing on every page. I tried turning off and unplugging the printer, cleaning the contacts,removing the toner cartridges and shaking them. Any ideas?0.jpeg

2 REPLIES 2
HP Recommended

Most likely a bad magenta cartridge. That would be the first think we would replace at the shop.

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HP Recommended

I will reorder a new Magenta cartridge. Thank you so much for your time.

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