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‎06-16-2019 12:51 PM

HP Recommended
Product: MFP M426fdw

Printer has "Load Paper HP recommends Color Look Paper" on screen.  It is as if the printer does not recognize that there is paper in the tray.  

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1 REPLY 1

‎06-17-2019 06:38 AM

HP Recommended

Try turning off the Printer Status Notification feature on the Printer Queue Properties > Device Settings Tab:

https://h30434.www3.hp.com/t5/Printer-Software-and-Drivers/How-to-get-rid-of-quot-HP-recommends-Colo...

 

While you respond to that, I recommend you follow the below steps to resolve this issue.

  • Under Settings in the Message Center in the HP Printer Utility.
  • Turn off Display HP Alerts.

If you continue to face the issue I recommend you follow the below steps.

  • Open the Devices and Printers folder, right-click the HP printer, and then select Properties.
  • Click the Device Settings tab.
  • In the Installable Options section, set Printer Status Notification to either Enable or Disable.
  • Click OK.

 

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