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George783
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Lost EWS password for HP LaserJet Pro M15W

LaserJet Pro M15W
macOS 10.14 Mojave

I can't enter my LaserJet Pro M15W EWS to change the preferences and connect to a new SSID for wireless printing (USB and Direct Wi-Fi work as expected).

 

I changed EWS admin password time ago but lost it. Network reset didn't work.

 

How can I reset EWS password? Thanks.

 

Screenshot 2019-10-30 at 23.14.47.pngScreenshot 2019-10-30 at 23.14.55.png 

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Lost EWS password for HP LaserJet Pro M15W

@George783 
Hello

Print a configuration page to determine the IP address or host name.

  1. Press and hold the Resume/Cancel (c05194694) button until the Ready light begins blinking.
    1. Release the Resume/Cancel button.
    2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer configuration page.
      Press the Enter key on the computer keyboard. The EWS open.
      NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer.
  2. Go to the Service tab.
  3. In the Restore Defaults area, click the Restore defaults The printer automatically restarts.

In case the above procedure doesn't work, I sent you a private message with a procedure to do.

Don't hesitate to ask us if you need us.

Best regards,






I'm not an HP employee. Did this message answer your question? Include it below as an Accepted Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

HP Expert support community HP France: Mans.

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George783
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Lost EWS password for HP LaserJet Pro M15W

Thanks Mans, I wan't able to access to the Service tab because it asked for a username/password.

 

However I did the NVRAM reset following your PM steps and managed to connect to the new Wi-Fi SSID successfully!

 

[edited]

 

Cheers,

George.

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Lost EWS password for HP LaserJet Pro M15W

@George783 
Hello and thank you for your return,


I welcome you to the English HP community support.

To check if the problem is resolved, I invite you to access the built-in web server (EWS), whether it always asks you for a password or not.

If my previous answer was favorable to you, thank you to close the subject by clicking on 'Accept as solution' at the bottom of the previous message.

 

Do not hesitate to contact us if needed.

 

Best regards,

 





I'm not an HP employee. Did this message answer your question? Include it below as an Accepted Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

HP Expert support community HP France: Mans.

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