01-21-2020 10:56 PM
My printer ran out of toner. I changed the cartridge with a new CE285A. THe computer would not initialize, saying that it was the wrong toner cartridge. When I tried to prime, there was an awful clicking/grinding noise which sounded like the cartridge drive mechanism was not fully engaged with the cartridge. I'm thinking maybe the printer has died for good, but thought I would see if anyone had any insights into this issue.
Solved! Go to Solution.
01-21-2020 11:48 PM
If you return old empty cartridge is the noise still present? If there is no noise with old cartridge then you might have the defective new cartridge.
Also, sometimes a foreign object can block tray pickup mechanism and printer sounds loud like a machine gun.
01-22-2020 09:26 PM
Good call! I can't seem to find an icon for me slapping my forehead...
When I first read this, I thought "no way do I still have that cartridge". Then I looked and it was at the very bottom of my very full office trashcan (wonder about the cleaning crew sometimes). When I put it in, it made the same noise when it primed, but then it went to ready. It hadn't done that before. I then went to device manager and ordered a test page and it printed! Then it printed 7 more. It was still skipping print, so I put the new cartridge back in, and viola...it prints with no noise at all.
Kudo's my friend! I was about to toss a perfectly good printer in the dumpster! I guess I will not chastise the cleaning crew this time.