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‎11-05-2019 01:24 PM - edited ‎11-05-2019 01:26 PM

HP Recommended
Operating System: macOS 10.14 Mojave

Today I bought the HP LaserJet Pro M118dw. Everything worked until I enabled the firewall in its settings. I now can't connect to the printer anymore. Connecting using USB is the only thing that works. 

 

I would like to reset the printer to it's factory settings, but I can't find how to do it without going to the web portal (which I can't access). 

 

I know the IP-address of the printer (by printing the configuration report), but I just can't access it because of the firewall. 

4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-06-2019 02:18 AM

HP Recommended

I called HP and they told me that there is no factory reset on this printer model. It is however possible to reset the netwerk settings and put the printer in a "setup state" by holding the network-button and the red cross button for 15 seconds. 

 

After pressing these buttons, I could "reinstall" the printer using HP Easy Start again. 

View solution in original post

1 REPLY 1

‎11-06-2019 02:18 AM

HP Recommended

I called HP and they told me that there is no factory reset on this printer model. It is however possible to reset the netwerk settings and put the printer in a "setup state" by holding the network-button and the red cross button for 15 seconds. 

 

After pressing these buttons, I could "reinstall" the printer using HP Easy Start again. 

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