M252dw color adjustment

[Madokalin]

Hello,

We just bought M252dw laserjet printer new, but the color is very off.

It's so dark and totally red/orange ish print.

How I can fix this?

Everything turns out orange/red print.

I tried color calibration and adjust alignments but nothing changed, still orange/red print only.

Texts are not blurred, just color is totally off.

Thanks!

Madoka

[Roopa-S]

@Madokalin,

Thanks for taking an interest in the HP Support Forums! After reading your post I see that you are facing print quality issues. I would like to help you out with this issue today.

I also appreciate your efforts in trying to calibrate an align printer. To resolve print quality issue please try this: Click here

You can click the "Accept as Solution" button and the "Thumbs Up" for my efforts. Please let me know how this goes. Have a great day!

Thanks for reaching out to the forums! I understand that you are having issues with the paper getting a fold mark when using A3 paper size. I would be happy to help you. 
 
If the issue is resolved and you appreciate my help, please click the "Accept as Solution" button and the "Thumbs Up".

Let me know how this goes.

Cheers!

[Madokalin]

Thanks for the reply,
I tried everything on the page, but didn't solve the problem.
And the cartridge is genuine, it came with the new printer.
The print still looks very red color shifted.
Maybe the ink cartridge is defective?
We bought from Amazon. Contact Amazon and return/exchange ?

[Roopa-S · Accepted solution]

@Madokalin

Thanks for getting back to me,

This may be a hardware issue with the cartridge. I suggest calling into our phone support regarding warranty and service options. Please follow this link :  Click here

Enter your product number, select your product, scroll down and fill out the form. You will then be given a phone number and a case/reference number to give to the agent that answers your phone call.

I hope you have a good day ahead.

[Madokalin]

Thank you for your help!!