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    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
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  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
HP Recommended

Considering this is a new printer then the next best place to go is direct to HP support.

 

They can share with you the steps to perform a COLD RESET or an NVRAM RESET incase there is some kind of a setting on the printer that is interfering with your network connection.  They can also provide warranty support for you incase the network adapter or something else on the printer is defective.

 

Contact us:

https://www8.hp.com/us/en/contact-hp/contact.html

 

Let us know if they can discover what the problem is from there.


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