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‎06-14-2021 08:04 AM

HP Recommended

One of my clients installed new toner in a M254dw networked printer and it now displays the message "USB device not supported".  I am unable to clear the message but can generate local prints via reports and there isn't any issue printing or feeding and the color demo page looks fine as well.  Has anyone encountered this issue before?  Perhaps the new cartridge registration triggered the message?

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1 ACCEPTED SOLUTION

Accepted Solutions

‎06-14-2021 08:15 AM

HP Recommended

Remove all supplies and try restarting the device and see if it comes to a prompt to install cartridges. If it does, install cartridges one at a time, closing the door after each cartridge. Could be a glitch or fault with the new cartridge. If so, HP will replace under supplies warranty. If 3rd party cartridge, contact vendor.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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2 REPLIES 2

‎06-14-2021 08:15 AM

HP Recommended

Remove all supplies and try restarting the device and see if it comes to a prompt to install cartridges. If it does, install cartridges one at a time, closing the door after each cartridge. Could be a glitch or fault with the new cartridge. If so, HP will replace under supplies warranty. If 3rd party cartridge, contact vendor.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



‎06-14-2021 10:28 AM - edited ‎06-14-2021 10:30 AM

HP Recommended

Thank you!  That addressed the issue!  No errors indicated for any of the cartridges so chalking up to chip gremlins for now.

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