M277dw Supply memory error even after downgrading the firmware to 20150716

[MarcoG64]

After a year using non original HP cartridges, this morning the printer showed the message "supply memory error". Not sure if printer firmware was updated, but anyway I downgraded to 20150716 with no luck, the issue still persists.

All cartridges are marked as "unknown" even after installing one original HP empty cartridge I still own.

Thanks in advance for any suggestions.

[Barachiel]

@MarcoG64

Welcome to HP forums.

In this case, I'd request you to speak to the support team for further assistance in getting genuine HP ink cartridges. 🙂

1) Click on this link - http://www.hp.com/contacthp/ 

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

Fill the web-form and proceed further.

Feel free to reach out if need any other assistance.

Thanks,

[MarcoG64]

Dear Barachiel,

maybe my question is not enough clear.

I have already following all the instruction present in this post:

https://h30434.www3.hp.com/t5/LaserJet-Printing/M277-dw-Supply-memory-error-even-after-downgrading-t...

I have already install new toner orignial HP #4 cartridges B/C/M/Y (loss more 300€).

I have already call the assistance of HP #4 times (loss more of 5 hrs).

I don't received any clear suggestion and my printer after 2 weeks is blocked. 

My initial error was to install just #1 toner cartridge BLACK not ORIGINAL in my M277dw laserjet printer (please note I received the toner from AMAZON and the packaging seems original but after check the code are not HP).

Now I following the instruction received from HP call center and also the instruction of the post present in this forum but I don't have any positive result.

Do you have a real clear suggestion?

During the last call with HP call center I received the suggestion to change my laser jet with new printer. I think this suggestion is not correct, is not possible to destroy a printer only for the install not original HP toner..... 

I will wait your answer.

Ciao

[Barachiel]

@MarcoG64

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

[MarcoG64]

Ciao, after more of 2 months I don't received any support.

I am very sad and disappointed. I will never buy more HP products.

Ciao 

Marco

[rick-s]

@MarcoG64

I have once again brought your issue to the attention of an appropriate team within HP. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information such as serial numbers and case details.
 

Thank you.