M281 can no longer find my network

[Tami683]

I bought the M281 just last week and set up was great and it coneected to the network just fine. Yesterday for some reason, it can no longer find my network. Everything else on the network is connecting fine. I am using a MacBook pro, running El Capitan, and the router is a Time Capsule. It was fine, then it just quit. I can see and select the printer on my computer, but it says not connected to server. When I try to set it up from the printer touchscreen, it says can't find the network, using both the set-up wizard and typing in the the network name.

Please help. I'm stunned at how difficult it is to contact HP tech support or get a response when messaging them. I love this printer, but am stuck.

Thank you for any advice.

[sandytechy20]

@Tami683

Welcome to the HP Forums, this is a great location to get assistance! I read your post and see that you are getting printer connection issue. I would like to help you resolve this issue. 

• Restart the computer, printer, and router.
• Check the network and printer connection status.
• Manually connect the printer to your network.
• Reset the print system.
• Uninstall the HP software.
• Reinstall the HP software.

Click here and refer the document to perform the above steps.

Let me know how it goes.

Cheer .

[Tami683]

Thank you so much. I'm finding that if the printer sits idle for a day, I have to unplug the printer and let it restart, then it finds the network again. Is there a reason it's losing the network during extended idle time?

Thank you,

Tami

[sandytechy20 · Accepted solution]

@Tami683

Thanks for the reply.

I appreciate your time and effort.

I understand the issue better now.

Follow the below steps to fix this issue.

Reset the printing system

Watch this YouTube video to reset the printer.

Let me know if that helps.

Cheers.

[Tami683]

Thank you. I followed the steps in both the YouTube video and through Apple support, as my router does not have  a physical WPS button. The process appears successful. Time will tell after the printer sits idle for a bit. But I'm sure this will take care of it.

I appreciate you answering further. I couldn't see a pattern of the disconnect once idle until it happened a few times in a row, so thank you for continuing to follow up with me!

Much appreciated,

Tami

[sandytechy20]

@Tami683

Thanks for reply.

I appreciate your time and effort.

Good to know that issue is resolved.

Feel free to contact us in feature if you need any assistance.

Cheers.