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‎04-30-2020 04:10 PM

HP Recommended
Product: HP LaserJet M402DN
Operating System: Microsoft Windows 10 (64-bit)

Recently replaced the toner cartridge with a new HP cartridge. Print jobs now come out with the letters smeared and occasionally seeing black spots on the back of the page.  After running a dozen or so cleaning pages it worked normally for 2 pages before the issue came back.

 

Would this most likely be a defective/damaged/leaking toner cartridge? Anything else it could be? 

1 REPLY 1

‎04-30-2020 08:06 PM

HP Recommended

Is the image,even though defective bonded well to the page? If so, most likely bad cartridge. If toner is not well bonded then you may have a bad fuser.

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