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‎06-20-2019 11:03 AM

HP Recommended
Product: HP LaserJet M402

Have LaserJet M402dne with additional tray (Tray 3). When the paper-level in tray 3 is low (say 25 sheets or less), printer won't feed paper and results in a 13.0404 jam message on display. Has less than 8000 pgs. printed todate.  Rollers all look good.

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-20-2019 02:09 PM

HP Recommended

Common issue usually caused by the paper level indicator being in the wrong position. pull out the paper tray on the left side of the drawer there is a nylon "C" shape that is supposed to be around the metal of the paper tray. Often the metal tray winds up underneath the plastic "C" and then the tray cannot lift all the way.

This is what a bad tray looks like:

 

402 tray.jpg

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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2 REPLIES 2

‎06-20-2019 02:09 PM

HP Recommended

Common issue usually caused by the paper level indicator being in the wrong position. pull out the paper tray on the left side of the drawer there is a nylon "C" shape that is supposed to be around the metal of the paper tray. Often the metal tray winds up underneath the plastic "C" and then the tray cannot lift all the way.

This is what a bad tray looks like:

 

402 tray.jpg

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎06-21-2019 12:34 PM

HP Recommended

Thank you Trooper, the "C" was not dislodged but I could see from the picture that the

tip on the bottom of the "C" is broken.  Big help thanks again.

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