• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Locked

‎06-28-2018 02:32 PM

HP Recommended
Product: m402dne
Operating System: Microsoft Windows 10 (64-bit)

After each document,  the printer continually prints a "report":

 

   GET /DevMgmt/ProductConfigDyn.xm1 HTTP/1.1

   HOST:

 

   GET /DevMgmt/ProductonfigCap.xm1 HTTP/1.1

   HOST:

 

Sometimes this page is printing when the printer is not even being used.  

 

Two questions:  

1.  Why is this happening?

2.  How can I stop it?

 

Thank you in advance for any insights

 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-28-2018 02:57 PM

HP Recommended

I would delete the device and the driver and then reinstall using a current driver downloaded from: HP.com

 

The printer is printing some PJL that is possibly at the end of the print jobs, but maybe should not be...

 

If you print the built in pages do  you get the extrat page?

If my post resolves your issue please click the accepted as solution button under it.


To thank a Tech for a post click the thumbs up button under the post.


You can even click both buttons. . .

View solution in original post

2 REPLIES 2

‎06-28-2018 02:57 PM

HP Recommended

I would delete the device and the driver and then reinstall using a current driver downloaded from: HP.com

 

The printer is printing some PJL that is possibly at the end of the print jobs, but maybe should not be...

 

If you print the built in pages do  you get the extrat page?

If my post resolves your issue please click the accepted as solution button under it.


To thank a Tech for a post click the thumbs up button under the post.


You can even click both buttons. . .

‎06-29-2018 09:31 PM

HP Recommended

Adelayed thank you.  Was getting a message about the file being corrupt.  Third download seems to have worked.   Thank you again.

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.