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HP Recommended
MFP M630
Microsoft Windows 7 (64-bit)

M630 with a 13 A3 D3 Jam Code.  Replaced pick up, feed and separation rollers.  Checked guides and paper path.  Jam clears then comes up as soon as I try using that tray again.  The paper does not even look like it is being fed toward the feed sep rollers.

2 REPLIES 2
HP Recommended

can a document print without issue through the MP tray?  If so, the issue could probably be a defective pick up assembly (not just the rollers).  

HP Recommended

Yes. All the other trays work fine except 3. I don't think it is the rollers.

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