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‎02-15-2018 06:01 AM

HP Recommended
Product: M680

I have another printer with a error 13.E5.A1 paper jam before it gets out. This printer had problem with the motor on the yellow cartridge, i replace that one, but this jam i cannot remove it.

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‎02-15-2018 06:48 AM

HP Recommended

It was actually bad pick up roller, the paper was not feeding trough the end. The pickup roller solved it. Thanks

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‎02-15-2018 06:32 AM

HP Recommended

Hi Ljubisa,

 

You can't remove the paper or the cartridge? If it is the paper, where does the leading edge of paper stop in the paper path?

 

 



ALEX-TATS
Printer Engineer for a HP Platinum Partner
I am not a HP employee
If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!
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‎02-15-2018 06:48 AM

HP Recommended

It was actually bad pick up roller, the paper was not feeding trough the end. The pickup roller solved it. Thanks

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‎02-17-2018 07:25 AM

HP Recommended

I just got another same model, with the same problem. its stopping right after exits the fuser, before exit at the output bin.

and i tested all the sensors and pickup rollers, still jamming.

 

Sometime it will jam one paper at the top, right before exiting the paper bin, and the second page will stop right before the fuser

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‎02-17-2018 03:19 PM

HP Recommended

What is the error code that you get?

Have you swapped the fuser with a known good working one?

 



ALEX-TATS
Printer Engineer for a HP Platinum Partner
I am not a HP employee
If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!
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