MAC Error "The disk you inserted was not readable by this computer." HP laserjest P1606dn

[heyacm]

My HP LaserJet P1606dn was working perfectly for over a year until recently. Now when turned on the error message appears "The disk you inserted was not readable by this computer."

I am on a Mac running 10.11.16. Any help at all would be greatly appreciated. So far I haven't found any solutions.

[Jeet_singh]

Hi @heyacm,

Welcome to the HP forums! It is a great way to engage, post questions and find resolutions by working with specialists in the HP community. I see by your post that when turning on the Mac you are getting the message "The disk you inserted was not readable by this computer". I can help you with this.

Something on the Mac is recognizing the printer as a disk drive. Since the printer has a feature called Smart Install, which only installs the printer software automatically on Windows.

Try disconnecting everything, do a complete shut down on the printer, restart the Mac, then connect the USB cable to the Mac while the printer is still off, then start the printer.

Do you have Parallels installed on the Mac?

Temporarily turn off the Parallels, so the Smart Install won't be recognized on the Mac.

If you don't have Parallels then we will need to disable the Smart Install in order to install the printer on the Mac.

There are a couple of ways that we can disable it.

Print out a configuration page. Printing a Configuration Page.

Select Method two.

If the printer has a IPV4 address or if the Wireless Direct is turned on and showing a IP address, you can access the printer's Embedded Web Server and disable the Smart Install from there.

If you have a valid IP address, type the IP into Safari's browser to bring up the printer's Embedded Web Server and you can disable the Smart Install on the printer.

If that doesn't work you will have to turn off the Smart Install on the printer on a Windows computer.

On the Windows computer, go to start, computer right clicks the CD for the printer
and left click open in new window, go to util/siutility.exe/HP Smart Install Utility/
printer or PC - select printer/click disable.

Alternatively, I would suggest you uninstall the drivers and then install the full feature software from the support website. Here is the link.

I hope this helps. Let me know if you require any further assistance.

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

Regards,

[MBoothman14]

This seems to resolve the issue only for a short time and then the issue begins to repeat itself over and over again on multiple machines and printers throughout my business.  Do you have a long term solution or work around?  This is beginning to get ridiculous.

[Jeet_singh]

Hi @MBoothman14,

Thanks for replying. I understand you have tried the steps suggested and still having the same issue. Don't worry we'll work together and get it working.

Let's try and assign a static IP address.

Watch the video to know how to assign a manual IP on HP Printer: http://hp.care/2cqpl6p  

If this does not help, try the steps in this support document: Here is the link.

Eagerly waiting for your response.

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

And I Hope you have a good day, Ahead.

Regards,

[MBoothman14]

So in our environment we are currently only using the printers over USB and get this error that way we do not want the printers to be hooked up over ethernet or wireless.

[Jeet_singh]

HI @MBoothman14,

Thanks for getting back to us. I understand you are still having the same issue. Let's try these steps here

1. Please download the inbuilt Mac printer drivers from this link: http://hp.care/2flF56z

2. Later, from System Preferences, click on Print & Scan.

3. Click the Plus sign.

4. Select the listed LaserJet Professional P1600dn printer. (This driver should be compatible with your printer).

5. Click the drop-down menu next to Use or Print Using and click on Select Printer Software.

6. Select the HP LaserJet Professional P1600dn printer from the list.

7. Click OK to confirm your selection and add the printer, then try printing using the configured print queue.

Let me know how it goes. Eagerly waiting for your response.

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

And I Hope you have a good day, Ahead.

Regards,

[heyacm]

When I click on Step 3 - 'click the plus sign' - no printer is showing up as available. ??

[Jeet_singh]

Hi @heyacm,

As I understand you are having trouble installing it using these steps. Let's try to install the inbuilt drivers from Apple website.

Let's try the steps here:

To install the HP driver through Apple Software Update, create a new print queue on the Mac.

1. Click the Apple menu, then click System Preferences.

2. Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

3. Check if the name of your printer displays in the Printers list. Do one of the following steps, depending on if the printer is listed or not.

4. Click the Use or Print Using menu, then select the name of your printer.

5. Click Add to add the printer to the list.

6. Close the System Preferences window.

7. Try to print, scan, or fax, depending on your printer functionality.

For more assistance, click here

If I have helped you resolve the issue, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below. 

Thank you for posting in the HP Support Forum.  

Have a great day!

Regards, 

[MBoothman14]

The device never shows up to be able to add it.  This is all that shows up when the printer is plugged in usb: (which is the only way we want to print)

We have 50-60 of these model printers throughout the district and need this issue resolved immediately.  We have tried the following:

Downloading and installing latest drivers from Apple.

Rebooting and restoring printer to factory setting. (Works temporalily but issues comes back within the day)

I know how to add a printer the issue is the printer does not even show to be add able on any of a Apple devices.  

[Jeet_singh]

Hi @MBoothman14,

Thanks for your response. I understand you have followed the steps and still having the same issue. I would recommend you contact our HP phone support for more help. Please fill in the product details to get the tech support number.

What you can do, is use the following link to create yourself a case number, then call and it may help speed up the call process: 

Step 1. Open link: http://support.hp.com/us-en/contact-hp
Step 2. Enter Product number or select to auto detect 
Step 3. Scroll down to "Still need help? Complete the form to select your contact options" 
Step 4. Scroll down and click on HP contact options - click on Get phone number 
Case number and phone number appear. 

Keep me posted,

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.