MFP M 281fdw Service error 079 turn off then on

[Almancil]

Straight out the box unpacked turned on set up MFP okay,  enter wifi key  all okay, then MFP M281fdw starts to shutdown and shows the following on the display...

hp logo in top left of display energy star logo top right hand side of display and

79 Service Error

Turn off then on

Did that and same error message displayed! Tried a third time same again. Not doing it again.

Sent the machine back to supplier not got time to phaff around trying to fix a product that's brand new.

So got another of the same model delivered did the same set up and same thing is happenings!

Please help. 

Thanks

[senan6806]

@Almancil

A warm welcome to HP Support Community!

Error 79 typically indicates the product has experienced a firmware error. Power resetting the printer and updating the printer firmware may clear the error. Let's try these steps:

1) Make sure this printer is plugged into a direct wall, not a surge protector

2) Remove all the toner cartridges from the printer and close the door

3) Remove the power cord from the back of the printer (Do no press the power button)

4) Plug the power cord back into the printer

5) Wait for the printer to turn on completely, then install the toner cartridges.

6) Download and install the latest printer firmware update available here. 

Let me know how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

[AlS77]

79 and 49 errors are "firmware" errors according to the HP error code explanation. What they typically represent are problems of the printer firmware to decode and print the data it receives from the computer. Typically this is a font (or other data) in the print file that is not decipherable by the printer. Usually printing certain PDF files or printing certain Web Pages will cause this. I've seen this with other manufacturers occasionally too, including Kyocera, Lexmark and Xerox printers, though they have their own codes for this problem. The printer will automatically try to clear the error itself by shutting down and restarting, but as long as the file is still in the print queue, it's resent and causes the problem over and over.

Since you're setup using WiFi, it's possible that it's getting data from a different source than you if you haven't sent anything yet. Clear your print queue of any files and see if the problem persists. Different printer models and manufacturers will handle the same data differently and may work OK than your model. Also, make sure you're using the correct print driver for you model, don't try to use an existing printer driver for a different printer but using the same IP address. Delete any old printers from your computer before installing your new printer.