MFP M180 nw won't print a pdf unless it is downloaded from my email.

[hoosier69]

MFP M180 nw won't print a pdf unless it is downloaded from my email. I use firefox as my primary browser and hotmail as my primary email.  I have identified this issue within the last month.  As an attempt to resolve, I downloaded HPscandoctor, however it hasn't identified any proplems.

[KrazyToad]

@hoosier69

I have gone through your Post and would like to help

Have you tried using a different browser?

I suggest you uninstall the driver from root level and download the full feature software

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and download the Full Feature Software from Here and follow the onscreen Instructions

Keep me posted

Thank you

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