MFP M280nw - Error state. Cant print

[kboeeck]

Hi All,

I have recently bought a LaserJet MFP M280nw. I have a laptop running Windows 10 64-bit Ver. 1909. This computer can print without any problems on 4 other printers, but not the M280nw.

The printer and Laptop is connected wireless on the same Access Point.

Installation seems to go OK. I can add the computer to the Printers & Scanners.

When i add the Printer Windows also tells me that i can use the app. HP Smart. From here i can print Reports like Demo Page, Wireless test Report and so on. But if i use Word, Excel, Notepad, Wordpad or any browser i get an error; 

Error printing on NPIxxxxx

If i try to print again windows says that the printer is in an error state.

I have tried to use the Easy Start tool.

I have tried to download the basic driver and advanced drivers. No Luck

I have used the Print Doctor without any luck.

I have made a factory reset of the printer.

Have installed and un-installed several times.

I have tried another computer, no luck. but i can use my Samsung Galaxy Phone.

Any suggestion why I get this error and how to solve the problem.

Quite annoying that i cant print on a new Printer.

[Kumar0307]

Hi @kboeeck

Welcome to the HP Support Community. I understand you are not able to print from your PC to the printer. I'd be happy to assist you. Let us try these steps to resolve this issue:

Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.

Make sure you are logged in as Admin on the PC.

Clean reinstallation of Pre-installed HP drivers (Skip if followed these steps already)

1.  In Windows, search for and open Programs and features 
2.  Select your HP Printer 
3.  Select Uninstall 
4.  In Windows, search for and open Devices and printers 
5.  In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.  Open up the run command with the “Windows key + R” key combo. 
7.  Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.  Click on the “Drivers” tab 
9.  Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.  Select Ok 
11.  Select Apply and Ok on the Print Server Properties windows 
12.  Close Devices and Printers, restart the computer.

Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions. Try printing.

If the issue persists, Install the printer using Windows built-in driver

Refer to this document to know how. Try printing.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[CharlesNg]

Hi,

I experienced the same issue on the same printer model. Its never happened on my any others printer model or previous old HP MFP printer. Anyway, i contacted HP Support.

There is a few factors which caused print error:

1)  Do the clean re-installation as per advice by Kumar previously.

I noticed the printer has the new software suite release version:  3rd March 2020

2)  And, do make sure you have configured the IP on TCP/IP Port.  You have the same environment as mine (running on Wireless AP Infra).

Go to Setting --> Printer --> Select the said HP printer --> Printer Properties --> Look for "Ports" Tab.

Click on "Add Ports" --> Select "Standard TCP/IP" --> Click on "New Port" --> Type the printer's IP here.

Then, Tick - this newly setup IP Port for this printer. and un-tick the previous assigned port.

Restart your PC and hope this will solve your printer issue.

Hope HP really improve their products QA testing before release it in future.

Regards,

[kboeeck · Accepted solution]

Hi,

I tried the steps suggested. My problem was that the computer installed 2 instances of the printer. One for Print and one for Scan.

The issue seems to be related to the port. So im happy now.