12-21-2019 02:31 PM
I bought a colour laserjet MFPM281FDW printer about 2 weeks ago. I successfully installed it wirelessly to my network. All the computers in my house are able to print to it. Wifi direct is also enabled but I haven't tried it as yet. I'm trying to set up scanning to email feature but it's unable to communicate with the email server because it says there's no internet connection. I went into the web base interface and tried to turn on web services but still get an error message " connection error, check internet connection" I updated the firmware but still having the same issue. This is extremely frustrating and now I'm considering taking it back. Do I need to do port forwarding in my router? Please, I need help.
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12-21-2019 05:24 PM - edited 12-21-2019 05:25 PM
What email service do you use?
what server details do you use to set up scanning to email for the printer?
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12-22-2019 11:00 AM
Thanks for your response.
I used a yahoo email account for sending scanned documents from the printer.
Everything is okay now. I called HP web services and they helped me. Originally I manually configured the printer with a static IP address which I was using on my previous.
They instructed me to restore the default network settings and then configure it using the network setup wizard. This solved the problem. Now I have web services enabled and can scan to email. I also went in my router and reserved the current IP address for the printer.