MFP M281fdw - Not printing on cardstock

[araz28]

I am trying to print invitations using 110lb cardstock.  I set up the printer tray 2 as the default, with mid-weight 96-110g paper, which is what I am using (110g).  It keeps jamming...it sounds like the spooler just can't pick it up, as if it is too heavy.  Is there a better setting I can use to get the printer to print on this paper weight?  I also tried the same thing on the manual feed/tray 1.  Thank s for your help!

[sandytechy20]

@araz28

Welcome to HP support community.

Refer to paper handling specifications in this HP document and make sure the cardstocks which you are using falls in this specification:- Click here

Clean the paper feed rollers

Remove Tray 1 and Tray 2, set the printer onto its left side, and then clean the paper feed rollers underneath the printer.

1. Turn off the printer.

2. Disconnect the power cable, and then disconnect the USB and Ethernet cables (if necessary).

3. Pull out Tray 2, and then set it to the side.

4. Push down on Tray 1, and then pull out the tray.

   Figure : Removing Tray 1

   

5. While holding the scanner lid closed, carefully set the printer on its left side. You might need a second person to help.

6. Lightly dampen a lint-free cloth with distilled water, and then squeeze any excess liquid from the cloth.

7. Press the cloth against the Tray 2 rollers inside the printer, and then rotate the rollers upwards with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.

   Figure : Location of the Tray 2 rollers

   

8. Repeat the cleaning steps for the Tray 1 rollers.

   Figure : Location of the Tray 1 rollers

   

9. Allow the rollers to dry completely (approximately 10 minutes).

10. Carefully set the printer upright, insert Tray 1, and then insert Tray 2.

11. Reconnect the power cord and any other necessary cables to the rear of the printer, and then turn on the printer.

12. Try to print or copy.

You can refer this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.