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‎04-23-2020 10:59 AM

HP Recommended
Product: M5035
Operating System: Microsoft Windows 10 (64-bit)

Hello. I ungraded from Win 8 to Win 10 about a year ago. I have a MFP M5035 networked in my office. I can print to the printer with no problem. In the past, I was able to Fax from my computer to the M5035. There must of been some Windows update that corrupted the fax driver. I have the original disk and tried to reinstall the fax software / driver but it hangs.  I did check to make sure that any printer devices were deleted prior to the reinstall. I even turned off Mcafee.  Any suggestions on getting my networked fax to operate again????

1 REPLY 1

‎04-23-2020 02:38 PM - edited ‎04-23-2020 02:41 PM

HP Recommended

You need to use the HP Universal Fax driver. 

 

Link below my go to the 32 bit version, just change to the correct windows system and download

 

https://support.hp.com/ca-en/drivers/selfservice/hp-universal-fax-driver-series-for-windows/7529318

 

The notes for this do not list the M5035 as supported, if this does not work, PM me and I will see if I have an older Enterprise driver.

 

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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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