• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!

‎06-03-2025 12:08 PM

HP Recommended

This MFP was setup to scan to MS365 using the direct connector method and was working find.  the client has moved to a new office location and the scanner is no longer working.  The ISP is the same, and the external Fixed IP Address is the same.  I have attempted several things recommended in other posts, such as setting the DNS Servers to 8.8.8.8 and 8.8.4.4 but the results remain the same  the unit sends out the DNS request and the dns servers return the ip address of the server but no attempt to send the email is ever seen.    since no attempt is being made this issue can not be due to MS365 since it is never seeing any request to send.    I have also configured the device for authenticated SMTP using another account that is known to work and the same results DNS requests but no send attempt.   any guidance would be welcome. 

Reply
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.