Magenta spots on all my printouts

sgoto5 · ‎03-22-2021

So I have an older Color LaserJet Pro MFP M277dw and replaced the expensive high capacity toner cartridges a couple of years ago but I don't print that often. Over the months the printouts have developed magenta dots on the printouts (see attached). Reading similar problem descriptions, I suspect it's a defective magenta toner cartridge. I still have over 80% of the toner left and it would be expensive to replace it with another high capacity cartridge. Is there anything I can do to salvage this one such as removing it and cleaning the drum or something?

Repairatrooper · ‎03-22-2021

That is a bad cartridge, you could inquire with technical support to see if HP will replace under HP print quality warranty.

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sgoto5 · ‎03-30-2021

Thanks for your help. I'll contact them to see if I might get a break on the replacement cartridge.

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