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HP Recommended
LaserJet CP4005dn
macOS 10.12 Sierra

This is what happened when I try to print my document. Does anyone has any suggestion? What should I do to be able to print my document?

 

Thank you in advance.
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2 REPLIES 2
HP Recommended

I found this on the internet .Do try this and i hope that it will solve your problem.

After setting up the IP address on the printer and then selecting the computer to print using IPP printing, whenever I tried to print I would get the error “The optical photoconductor needs to be replaced.” Not only this –  it would pause the printer queue and not print the page! A little Google search shows that this is a common error under Lion.

In my case I found 2 other ways to get the printer working.
The 1st was simply to plug it in by USB instead of Ethernet printing. This gave me no errors at all and the printing works fine, it’s just a bit slower.

The 2nd way was to still use IP printing but select HP Jetdirect – Socket instead of IPP printing. Xerox calls it port 9100 instead of JetDirect so make sure on your Xerox printer you enable port 9100. This still gives the error, but the printer at least prints the page normally.

Just give some feedback if this resolved your problem.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
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I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
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HP Recommended

You need to contact apple support as this has been a common issue over the years with all manufacturers printers and osx10 software. I am sure they have a fix for your issue.

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