Microsoft Office Will not print a Word document on LaserJet Pro MFP 227sdn

[Egnubo]

Hi.

I have the  problem on my new HP LaserJet Pro MFP M227sdn that I am using on a HP Desktop Pro running windows 10 Pro

Can you help me too?

Thanks.

[John_Getzke]

If Word is the only application that cannot print on the Win10 machine then I suggest running a Repair from your Apps & Features window.  Highlight MS Office and click Modify.  One of the options that appears should be repair.  Then reboot and try your printer connection again.

[Egnubo]

I copy below the solution for a different printer that worked for me. I cant find the original post... 

Thank you for visiting the HP community and a good day for you. I have reviewed the post and will be delighted to assist you here. Great technical competence and brilliant efforts. Kudos to you for that.

• Did you try a new user account to install the printer drivers?

Let's try these steps:

• Perform a hard reset on the printer from this link: https://support.hp.com/in-en/product/hp-ink-tank-wireless-410-series/16180953/model/16180954/documen...  perform steps from the section “Step 1: Reset the printer
• Then update the printer’s firmware by following instructions from this link: https://support.hp.com/bg-en/document/c02919168
• Use a USB cable to update the printer’s firmware connecting it to a computer.

Then try the root-level uninstall and reinstall from these steps:

• Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)
• Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)
• Go to devices and printers, in the control panel and select any printer listed there and you will get some options on the top. 
• Click on print server properties. 
• You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there if any.
• Delete all the instances of your printer listed in devices and printers.
• Restart the PC.
• Once the PC is on the desktop, press Win + R, it would bring a Run dialog box, 
• Type %temp% in the run box and click Ok or hit the Enter button.
• It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).
• If possible, delete the printer from the registries using Regedit or using any other 3rd party application.
• Ignore the Regedit option if it cannot be done.
• Restart the PC again. 

• Then create a new local user account as an administrator  from this link: https://support.microsoft.com/en-in/instantanswers/5de907f1-f8ba-4fd9-a89d-efd23fee918c/create-a-loc...

Log into the new user account after restarting your computer.

• Then download the latest full feature driver from (latest link for the right model)   and install it on the computer after selecting the correct operating system.
• Connect the printer to your computer only when the setup prompts for the printer.
• This should fix the issue.
• If the issue continues, then install the basic drivers from the same driver's page and it should work.