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‎09-25-2019 05:34 PM

HP Recommended
Product: 476 Pro dw
Operating System: Microsoft Windows 10 (32-bit)

My 476 Pro dw will not reset. Power cycling does not work. I keep getting the same error message on the screen- Printer error, turn off then on, but that does nothing and the error message resumes again. Also, all the side icons are blinking on and off. Performed a Windows 10 update yesterday...

1 REPLY 1

‎09-26-2019 12:10 AM

HP Recommended

Disconnect the USB or network cable from the printer and try restarting with only the power cord attached. If the printer will come to ready then likely you have a corrupt print job in the queue on the PC. If it still does not come to ready then you have a hardware failure. You can try performing an NVRAM reset on the printer.

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