My DeskJet 3835 freezes when turned on

[motke]

My DeskJet 3835 freezes when turned on

[Riddle_Decipher · Accepted solution]

@motke I had a few questions and a bunch of steps that should help your cause:

• Did this happen after a power outage or surge?
• Did you hard reset the printer and check again?

For now please perform a hard reset on the printer by following these steps:

• Turn on the printer.
• Wait until the printer is idle and silent before you continue.
• Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
• Remove the ink cartridges from the printer.
• With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
  NOTE:
• HP recommends connecting the printer power cord directly to a wall outlet.
• Reconnect the power cord to the rear of the printer.
• Turn on the printer, if it does not automatically turn on.
• The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
• Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
• Reinsert the ink cartridges, and then close the ink cartridge access door.
• If you receive a prompt to print a calibration page, do so.
• If you disconnected the USB cable, reconnect it to the rear of the printer.
• Turn on and let me know if the issue persists.

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[motke]

Thank you for your time and effort!

[Riddle_Decipher]

@motke As long as it worked, the pleasure is all mine.

Have a good day, Ahead.