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- HP Community
- Printers
- LaserJet Printing
- My HP ENVY won’t connect to my wireless network

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01-14-2018 11:55 AM
Printer wouldn’t print. Said it was not connected to the internet. It suggested I turn the printer and the router off then turn router on before the printer. After I did that, It had me connected to an old wireless network. And when I put in the current one, it can’t find it even though all my other devices are connected to it. I did recently up grade to iOS 11.2.2. What else can I do? Oh, after the 3rd time it couldn’t find the wireless network, I got an error code, OX0076CD51, UI_MAIN_MEMC
Help!
01-15-2018 04:28 PM
Welcome to the HP Forums, this is a great location to get assistance! I read your post and see that you are having issues connectivity issues on HP ENVY 4520 Printer. I would like to help you resolve this issue.
However, I will need a few details to provide an accurate solution,
When did this issue start?
Did you do any hardware or software changes apart from iOS?
Meanwhile
Perform a power reset
- Turn on the printer, if it is not already on.
- Wait until the printer is idle and silent before you continue.
- With the printer turned on, disconnect the power cord from the rear of the printer.
- Wait at least 30 seconds.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer.
Update the printer firmware.
Click here and refer the document to upgrade the printer firmware.
Let me know how it goes.
Cheers.
Sandytechy20
I am an HP Employee