My HP Laserjet Pro MFP M225dw is stuck on the HP logo "Initializing"

[Taylorb]

My HP Laserjet Pro MFP M225dw is stuck on the HP logo "Initializing"...  I have updated the firmware and would need to cold reset it... Any help is appreciated... 

[Riddle_Decipher]

@Taylorb

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂 

As I understand the HP Laserjet Pro MFP M225dw is stuck on the HP logo "Initializing" stage,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Have you performed a hard reset?

Before we do a complete reset, I recommend you try the below steps:

To start, make sure the printer is plugged directly into a wall outlet and not a surge protector. Once done:

1. Remove the toner cartridge from the printer.
2. While the toner is removed, remove the power cable from the back of the printer for one minute.
3. When the printer asks to insert the cartridge, place the cartridge in the printer.

If the issue persists, please reply back with the details and I'll help you with the Semi Reset procedure as it would reset your printer to factory defaults and that is our last resort.

Keep me posted,

If the information I've provided was helpful, 

Give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us and others see that we've got the answers!

Good Luck.

[Taylorb]

I have done this and it's still hanging on the Initializing.... Please let me know how to reset the printer... Thnaks!

[Riddle_Decipher]

@Taylorb

Thank you for responding,

It's great to have you back 😉

I Understand you've done the steps and yet the issue persists,

And to help you out, I'm sending out a Private message with the reset instructions,

Please check your Private message icon on the upper right corner of your HP Forums profile 

Next, to your Profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage 

Please reply back on the public post as this Private message box is not monitored.

(The reason we are utilizing the private message is that the instructions are critical,

And we don't want it in the wrong hands, as the printer will be set back to factory defaults).

 Keep me posted,

Good Luck.

[Taylorb]

I have done the steps in your private email and it's still hanging on Initializing... I'm going to guess that it's not going to work at all... Sigh.... Thanks for trying...

[Riddle_Decipher · Accepted solution]

@Taylorb

Thank you for replying with this detailed response 😉 

I appreciate your time and efforts,

I'm afraid this is every tech's nightmare, delivering the bad news at times and this is one of those times, It looks like the only other thing left to do is Contact HP to get a replacement/repair as this confirmed a hardware failure:

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

If I have helped you resolve the issue, 

Feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

Followed by clicking on 'Accepted as Solution' 

And Have a great day ahead!