My HP smart does not recognize my printer on my desktop. I can print from my mobile device

[amiller425]

I can not use my hp smart app on my desktop. It does not find my printer that is connected to wifi. I can print from my mobile device. I have tried every fix to no avail.

[Nal_NR]

Hi @amiller425,

Welcome to the HP Support Community. 

I'd be glad to help you! 

It sounds like the HP Smart app on your desktop is having trouble connecting to your printer over Wi-Fi, even though it works from your mobile device. Here's a step-by-step guide on troubleshooting this issue:

1. Printer and Desktop on Same Network:
2. Ensure that both your printer and your desktop are connected to the same Wi-Fi network. Sometimes, devices might connect to different networks (e.g., 2.4 GHz vs. 5 GHz).
3. Check Firewall Settings:
4. Sometimes, firewall settings might block the HP Smart app from detecting your printer. Ensure that the app has permissions to communicate through the firewall. You can configure this in your computer’s firewall settings.
5. Update HP Smart App:
6. Make sure that the HP Smart app is up to date. You can check for updates via the Windows Store if you have a Windows 10 or 11 machine.
7. Restart Devices:
8. Restart your printer, desktop, and the Wi-Fi router. A complete power cycle can sometimes resolve connectivity issues.
9. Re-add Printer:
10. Open the HP Smart app on your desktop and remove any listed printers. Then click on “Add Printer” and follow the instructions to add your printer again.
11. Check for Network Issues:
12. Ensure the Wi-Fi network is working correctly. Test with another device or run a network diagnosis on your computer.
13. HP Print and Scan Doctor:
14. Download and run the HP Print and Scan Doctor. This utility can diagnose and repair printing and scanning problems:
    • Download HP Print and Scan Doctor here.
15. Check Printer’s IP Address:
16. On your printer’s display or using the printer’s settings, check its IP address. Then, use this IP to add your printer manually in the HP Smart app.

Keep me posted for further assistance

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