My LaserJet 1018 printer has stopped working

[deaconjon]

I am unable to print to a Laserjet 1018.  The printer does work as I have printed from another laptop just fine.

I think the driver is either missing or corrupt.  Even when I delete and reinstall the 1018, it still will not print.  Other comments I have read say the a driver in Win 10 will work.  However, that apparently is not a correct assumption in this case.

I have used the "Windows-update-troubleshooter" and "HP Smart" and have searched "123.hp.com", all to no avail.

Any thoughts.

Thanks!!

[Raj1788]

@deaconjon

Welcome to the HP Community

This printer does not support Windows 10.

However, Windows contains built-in print drivers for many types of printers. These drivers support basic printer functionality for most print jobs.

I recommend you delete the driver at the root level and Install the drivers, follow the steps below:

Remove the USB if connected

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers 

Then, Click on this link: https://support.hp.com/in-en/document/c01796879 for Installing and Using the Windows Built-in Print Driver.

Try to print.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[deaconjon]

Good afternoon, Raj1788.

I am running into some difficulty trying to implement your suggestions.  I can remove the printer (from settings > devices > printers).  However when I try to delete the driver at "printui.exe /s" i encounter an error "Setup encountered an abnormal program execution.  Setup will shut down."

Any suggestions? 

Thanks!!

[deaconjon]

Raj, it's also interesting that I am able to use the 1018 printer on my laptop which has been upgraded to Win 10.

Just wondering....

[Raj1788]

@deaconjon

Uninstalling the drivers has resolved the issue.

I'm glad to hear you found the solution you were looking for.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[deaconjon]

Raj:

I was not able to uninstall the driver, and it still is not printing.  Problem NOT resolved.

Please re-read thread above.

Any other suggestions.

[Raj1788]

@deaconjon

Use HP Print and Scan Doctor to check connectivity

Download a special version of HP Print and Scan Doctor.

1. Download HP Print and Scan Doctor.

2. Run HPPSdr.exe from the download location on your computer.

3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

   • If your printer is not in the list, turn it off and on and then click Retry.

   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

4. If a screen prompts you to turn on printer updates, click Yes.

5. If a screen prompts you to make your printer the default printer, click Yes.

6. Try to print.

Keep me posted.

Have a great day!

Cheers:)

[deaconjon]

Did the following per your suggestion:

• Print & Scan Doctor 5.2.1
• Laserjet 1018 installed
• All boxes green and checked
• Sending test pg to printer
• No print
• Internal test page
• No print
• Disconnected power cord and retried
• No print
• Other support options
• No print

Any other suggestions, Raj

[Raj1788]

@deaconjon

This could be a hardware issue with the printer.

I would personally suggest you contact our HP Support. 

Click here: https://support.hp.com/us-en/contact-hp?openCLC=true

Make sure you select the Country and Region.

Keep me posted on further assistance. Hope that helps! 

Have a great day ahead!

[deaconjon]

I agree with you that it could be a hardware issue.  However, the contraposition is that this printer works fine when attached to a laptop also running Win 10,  which should eliminate the hardware issue.

Any other thoughts?