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‎05-11-2019 08:21 AM

HP Recommended
Product: laserjet pro m102w

Hello,

 

I submitted a claim for cashback through the Save Money programme with all the correct documentation.  However it has been rejected as they have claimed I have not sent an invoice, even after resending by email.  If I am not able to obtain the cashback I will have to return the printer.

 

Could you please advise how I should proceed?

 

Best,

A

1 REPLY 1

‎05-11-2019 09:35 AM

HP Recommended

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information such as serial numbers and case details.

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