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HP Recommended
Laserjet P1007
Microsoft Windows 10 (64-bit)

Hi,

My p1007 Printing black vertical thick strip and toner powder is falling out from cartridge.

I have cleaned several times but it still doing the same.IMG_20200102_234544.jpgIMG_20200102_234203.jpg

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

You have a bad toner cartridge, no amount of cleaning will solve the problem, you need to replace the cartridge.

 

There is a small possibility that the fuser has issues as well but if you see toner falling out of the cartridge and it has not been used this way for too long the printing should be fine once you replace the cartridge and print a few pages to get any excess toner out of the paper path.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

4 REPLIES 4
HP Recommended

@Resan_arvey

 

I have gone through your Post and would like to help

 

Please follow the instructions in Step 2 from this Link: https://support.hp.com/in-en/product/hp-laserjet-p1007-printer/3435678/document/c01179554 to clean the pick up rollers

 

Also ensure the printer has the latest Firmware. You can refer to this Link: https://support.hp.com/in-en/document/c02919168

 

Keep me posted


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

 

KrazyToad
I Am An HP Employee

HP Recommended

You have a bad toner cartridge, no amount of cleaning will solve the problem, you need to replace the cartridge.

 

There is a small possibility that the fuser has issues as well but if you see toner falling out of the cartridge and it has not been used this way for too long the printing should be fine once you replace the cartridge and print a few pages to get any excess toner out of the paper path.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



HP Recommended

Thanks for your reply,  I have ordered new cartridge for my printer. Once i received the new cartridge and check if there's any issues.

 

Thank you

HP Recommended

Problem solved by replacing cartridge.

Thank you

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