My photo prints have vertical lines, like something is scratching the paper. What can I do?

[Finbo]

In the last few weeks, when I print photos on my HP OfficeJet Pro  (on HP Photo paper), there are a series of parallel scratches on the paper.

The scratches are perpendicular to the path of the paper coming out, so the scratches are not caused by the rollers that help guide the paper out.

How can I / should I fix this?

Thanks!!!

Finbo

[Raj1788]

@Finbo

Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.

Is copy working fine?

Could you please help me with the exact product number to assist you better.

Eager to assist you!

Cheers:)

[Finbo]

Raj,

The model is an "HP OfficeJet Pro 8710

[Raj1788]

@Finbo

Thanks for the reply,

I suggest you do a Hard Reset

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Then follow all the troubleshooting steps in this link: https://support.hp.com/us-en/product/hp-officejet-pro-8710-all-in-one-printer-series/7902014/documen... 

If the issue persists, I have sent you a private message, for more details that cannot be shared in a public post.

Can you please check your inbox on the forums page for the private message.

Have a great day!