My printer is making a horrendous, loud clicking noise when I click Print

[BigT1434]

My HP Officejet Pr 8600 Plus N911g is making a loud banging noise as the print carriage goes back and forth but prints good. It just started doing this. Is the printer about to quit working ?

[DocCottle]

Hey @BigT1434,

Welcome to the HP Support Forums!

I see that your Officejet Pro 8600 Plus e-All-in-One Printer is making loud noises when printing. I can help you with that.

To start, make sure the printer is plugged directly into a wall outlet and not a surge protector. Once done, this document outlines how to remove and reinstall the printhead and cartridges. The document is geared towards a different issue, but the troubleshooting steps are what you are looking for.

Please let me know the results after following the above. If you are able to prevent the noise, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

[BigT1434]

Hello, I removed the printer head and made sure nothing was in the way. I reinstalled the printer head and it still makes that klunk sound as the carrage goes back and forth. It sounds like it is hiting a stop (wall) back and forth. The printer was working fine for two & 1/2 years now and just started doing this. Maybe it is wearing out.

[DocCottle · Accepted solution]

It is possible, but I thought that reseating everything might help with that. You may be able to prevent the noise by downloading the latest firmware. If you still get the noise after that, the printer may need to be replaced. You can contact HP Support by clicking on this link and filling out the form at the bottom.

Please let me know your results after doing the above.

[mamapic]

I tried the update and it is still making the noise AND I can not submit an email to your customer support...UGH..

[designer2020]

Hello hp,

You have not provided a solution. 

[Cheron-Z]

@designer2020

We recommend starting a new thread for your issue.
To be more helpful with your post, you can add key information if you desire:
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about Community posting, please feel free to send me a private message!

Thank you