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‎11-16-2017 10:39 AM

HP Recommended
Product: MPF 276nw
Operating System: Microsoft Windows 10 (64-bit)

After I exausted the starter cartridge.   I bought the extended life cartrdidge, a CF210X for my printer from Staples.com.     When I tried to register the cartridge the HP Status and Alerts wouldn't let me becuase it said the cartridge was not authorized.    After printing approximately 40 pages my printer started to only printed black pages.    I tried to run cleaner sheets through and still got the same result.  Any ideas why this is happening? 

1 person had the same question
3 REPLIES 3

‎11-16-2017 11:41 AM

HP Recommended

I believe this is a replacement cartridge for your printer (not original).What i think is that the cartridge is not getting the charge it should to develop the image.Try and remove the cartridge ,make sure all packing material has been removed shake the cartridge from side to side and try again.I hope this will help.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
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‎11-16-2017 11:45 AM

HP Recommended

> When I tried to register the cartridge the HP Status and Alerts wouldn't let me becuase it said the cartridge was not authorized. 

 

Return the cartridge to Staples as defective.  Ask for a replacement.  They should be happy to oblige without much fuss.

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‎11-16-2017 12:42 PM

HP Recommended

Problem is I've had this cartridge since September.  Staples is return policy is generous but not THAT generous.  Is this an I can return to HP directly? 

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