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- My printer prints emoticons non-stop

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07-09-2017 10:24 PM - edited 07-09-2017 10:25 PM
Product: m426dw
Operating System: Microsoft Windows Server 2008 (64-bit)
Hello, my printer is shared on the server MS 2008r2, on the same server
there are the same printers (m426dw) having the same drivers,
but one of the printers continuously continuously prints emoticons.
I tried different drivers, at the moment it costs 8.1326.3536

1 REPLY 1
07-10-2017 03:32 AM
Hi @dmitry2,
This means that the print queue is corrupted and it sends rubbish to the printer. Delete any print jobs from the queue for that printer. Disconnect the usb or ethernet cables and reboot the printer. Unistall and reinstall the driver for the printer. This will most probably resolve the issue.
I hope that helps.
Cheers!
ALEX-TATS
Printer Engineer for a HP Platinum Partner
I am not a HP employee
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