• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Locked

‎01-05-2026 04:11 PM

HP Recommended

My HP Color LaserJet MFP M477fnw stopped working with my computer December 31, 2025.

The message I got says some type of certificate expired on that date.  All was working fine and then the printer just stopped working with my computer.  The steps I was given to create a new certificate do not work.  I spoke with customer support.  My printer, which was working just fine, is no longer supported. Thus, HP will not help me.  It still prints from my phone, it still copies and scans to my computer. It just won’t allow me to print.  
I’ll have to buy a new one.  Perhaps another brand.  Has anyone else had this problem?   I hope there’s a solution out there.  

1 REPLY 1

‎01-05-2026 05:03 PM

HP Recommended

This is HP's official documentation on fixing this issue, however their solution requires a Windows PC,

 

https://support.hp.com/us-en/document/ish_7345764-7345853-16

 

you can also refer to this solved thread on these forums

 

https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/Printer-expired-certificate...

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.