My printer won't connect to my new laptop

[Leftynull]

I can't connect my HP Laserjet P1102W to my new 15-DB0004DX laptop. I tried all the suggested fixes: loaded the new driver, used Print Doctor, disabled my firewall, checked my USB, rebooted, unplugged, etc.

[Betty0610]

@Leftynull

Welcome to the HP Support Community.

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Leftynull]

I tried what you said and it still did not work.  I was able to download the driver and ran the .exe but i don't think it is getting installed.  I don't see it the driver file.  I think something is blocking the actual installation or I'm not doing it right.  I never had this type of problem before.

[Betty0610]

@Leftynull

Do you get any error message? 

Uninstall the printer drivers and install the Windows built-in drivers: https://support.hp.com/in-en/document/c01796879

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

[Leftynull]

No, never got one. I ended up going to Best Buy and the tech installed the driver for me. Although he had to use Powershell to do it. 

Thanks for your help though. 

[Betty0610]

@Leftynull

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

Have a nice day!:)

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!