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HP Recommended
Microsoft Windows 10 (64-bit)

It was OK, but now, my windows lost my printer. OS is win10 (64-bit). During the driver installation for  Laserjet M1132 MFP it asking to connect printer to usb, but it's already done. To change ports does not helps. No connections. USB works, because other devices visible. Attempts to remove power cord, not helps as well. May be printer has any RESETT option and it will help?

4 REPLIES 4
HP Recommended

Hi @gz06geo

 

Welcome to the HP Support Community. 

 

Try these steps -

 

Step 1 HP Print and Scan Doctor - 

Click on this link to download and run HP Print and Scan Doctor 

 

Step 2 Re-install the printer drivers - 

1. In the search box, type and open "Uninstall a Program".

2. Look for HP Printer software.

3. Right-click to uninstall.

4. In the search box, type and open “Devices and printers”.

5. In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”.

6. Open the run command with the "Windows key + R" key combo. 

7. Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”).

8. Click on the "Drivers" tab.

9. Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom.

10. Select Ok.

11. Select Apply and Ok on the Print Server Properties windows.

12. Close Devices and Printers Once the software and drivers are removed.

13. Restart the computer.

14. Download and install the software and drivers from here.

15. Click on the downloaded file and follow the on-screen instructions.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

HP Recommended

I know these steps. Earlier and right now as well attempts does not fix: during the installation LJM1130_M1210_MFP_Full_Solution at the middle somewhere asking to connect printer, but it's connected(!). Changing the cables also not helps.

 

 

HP Recommended

@gz06geo

 

Please check if the printer is getting recognized in the Device Manager. To access the device manager -

 

1) Press Windows and R button together, this will bring up the run window. 

2) Type devmgmt.msc and click on Ok. 

3) Expand the USB devices and check if the printer is recognized or it just shows up as USB. 

 

Also, try built-in driver - HP Printers - Installing and Using the Windows Built-in Print Driver

 

Let me know. 

Asmita
I am an HP Employee

HP Recommended

I answered on such question, but where is my answer? OK, I will write again: no, it does not recognized as printer and as USB as well.

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